Support

Firmware Updates and Installation

How do I update the firmware on my Bedrock Elite i10?
- Download the latest firmware version from the Bedrock website: https://www.bedrock-elite.com/support
- Ensure you select the firmware package for your specific device model (i.e., i10, i5, i9,). Installing incompatible firmware will result in errors.
- Connect your device via USB, which will show as a mass storage device.
- Copy the update file to the device and follow the on-screen instructions.
What should I do if I encounter “Error 14” on my device?
- Error 14 is an internal error related to the display module. It is usually recoverable by restarting the device. However, if the error persists, there may be an underlying hardware issue. Contact support for further assistance.

These pages offer documents and downloads for all of our products. If you cannot find the information you need here, or if you are experiencing problems with a Bedrock device and need assistance, please don’t hesitate to contact us.

The Bedrock Audio Community may also be able to help with your questions. Through the Bedrock Community website we also offer free e-learning resources

Use the menu on the left to navigate through the support pages of our various Bedrock products.

The MS Excel tools for each instrument, in its most recent version, are found on the support page for that particular instrument. If you require older versions you can find these here.

If you have any specific questions, please contact us via email or consult our FAQ section.